Get in touch with us : tencares@t-en.net

FAQs

Frequently Asked Questions

This is a community of mutual financial aid platform founded to establish financial independence amongst participants through active donation with spare money.

TEN is not a bank, not an online business, not a HYIP, or MLM program. Any person of legal age who lives in Nigeria or who is a citizen of Nigeria can join the TEN. We don’t discriminate, anyone irrespective of race, gender, color, class, ethnicity, disability and location can join TEN. The participants are encouraged to read TEN warning and instruction before registering; and obligated to abide by the rules and regulations of TEN community.

No. Simply click on "I have made this payment" Recipient confirms you once he / she receives your payment by clicking "I confirm to have received this payment".

Be patient and wait till 24 hours given elapses, send your recent bank statement to customercare to be considered for a rematch.

If the 24th hour approaches without hearing from your beneficiary, proceed to make the payment into the given account and send a proof of payment (bank transfer or email message) to tencares@t-en.net, you may also wish to communicate through the livechat about your payment. your confirmation will be processed immediately.

In 72 hours from the time the last recipient confirmed your payment, and the date and time for you to get help will be shown in your dashboard.

At the completion of the 72 hours (the very time you are required to click on it)

Send your proof of payment to customercare in order to be confirmed. SMS debit alerts are not accepted. Types of POP acceptable are mobile transfers, and email debit notifications

You will be automatically rematched, whilst the defaulter's account will be suspended.

No, you don't have to invite to earn, but we advise participants to invite friends and family.

TEN is a community of sincere and genuine people. We detest greed and selfishness. Participant is entitled to only one account and having more than one account will lead to suspension to both accounts.

Send us a mail at tencares@t-en.net

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